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Frequently Asked Questions
Getting Started
Installation
Troubleshooting
Features
Frequently Asked Questions
Account
News
Profile
Platform
Release Notes
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Knowledge Base
Frequently Asked Questions
Getting Started
Installation
Troubleshooting
Features
Frequently Asked Questions
Account
News
Profile
Platform
Release Notes
Frequently Asked Questions
Common questions including troubleshooting and how-to articles.
Account
How can I deactivate my account?
What does ModuleQ do with my data?
What can I do if I want to keep ModuleQ but don't want to receive notifications?
Why do I still see ModuleQ in the Chat pane even though I've deactivated my account?
Why am I receiving messages from ModuleQ to reconnect my Microsoft and/or Salesforce account?
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News
Why should I mark news as Useful or Not Useful?
How does ModuleQ find news recommendations for me?
Why isn't ModuleQ sending me news about Organizations that I've communicated with before?
Why didn't I receive a Daily News Update from ModuleQ?
Time Zone Changes on Alert Deliveries
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Profile
Why can't I see my Profile tab on the Teams mobile app?
How does ModuleQ discover my interests?
Why are the companies in the Profile tab not alphabetically sorted?
Why can't ModuleQ find the topic I want to track?
How do I edit the interests in my Profile?
What are the icons under each Organization in my Profile?
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Platform
Why do I see a white screen when trying to activate ModuleQ?