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Knowledge Base

Frequently Asked Questions

Frequently Asked Questions

Common questions including troubleshooting and how-to articles.

Account

What does ModuleQ do with my data?

How can I deactivate my account?

What can I do if I want to keep ModuleQ but don't want to receive notifications?

Why do I still see ModuleQ in the Chat pane even though I've deactivated my account?

Why am I receiving messages from ModuleQ to reconnect my Microsoft and/or Salesforce account?

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News

Why should I mark news as Useful or Not Useful?

How does ModuleQ find news recommendations for me?

Why isn't ModuleQ sending me news about Organizations that I've communicated with before?

Why didn't I receive a Daily News Update from ModuleQ?

Time Zone Changes on Alert Deliveries

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Profile

Why can't I see my Profile tab on the Teams mobile app?

How does ModuleQ discover my interests?

Why are the companies in the Profile tab not alphabetically sorted?

Why can't ModuleQ find the topic I want to track?

How do I edit the interests in my Profile?

What are the icons next to each Organization in my Profile?

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Platform

Why do I see a white screen when trying to activate ModuleQ?