Troubleshooting Microsoft Teams Login

Make Sure Your Teams Client is Up-To-Date

In many organizations, there are strict security policies in place for Teams and third-party bots/apps (like ModuleQ) that require the latest version of Teams to be running and installed. 

To ensure your Teams environment is current, manually download updates. To do so:

  1. Select Check for updates on the Profile drop-down menu on the top right of the Teams app.
  2. If an update is available, it will be downloaded and silently installed when the computer is idle.

If you have additional questions, refer to Microsoft's documentation at: https://docs.microsoft.com/en-us/microsoftteams/teams-client-update

NOTE: If your Teams environment does not update right away, note that the update will silently install when the computer is not being used. Alternatively, you may be able to quit Teams and re-open which may result in a quicker update.